The New Patient Process
At the Wine Holistic Health Center, our goal is for you to experience personalized medicine that addresses the root cause of your health concerns and moves you towards optimal living.
To start that process, there are 4 steps in your New Patient Process.
Step 1 - The Initial Visit is your first appointment with Dr. Wine. This is a 45-minute face-to-face visit where Dr. Wine and you will cover your medical history, your health goals, complications you've had reaching those goals and preliminary thoughts on areas that need to be addressed.
Step 2 - Have your labs done. Your discussions during the Initial Visit will determine which labs Dr. Wine will require of you. These labs will be conducted onsite, or occasionally through a third party. Labs are either performed the day of your Initial Visit or scheduled for another day. Some labs require fasting which will be discussed by the physician during your Initial Visit.
Treatment Plan Appointment
Step 3 - Lab results take 2-6 weeks to get back to the clinic. When the labs arrive, Dr. Wine will review them and determines how much time is needed for your Treatment Plan Appointment. This will be a 60-minute visit. Dr. Wine will review the lab results with you and layout the plan to address those issues.
Meeting the Health Coach
Step 4 - The Treatment Plan will most likely include lifestyle or dietary changes. You will meet with our Health Coach after the during the Treatment Plan Appointment. Stacey will help provide pragmatic steps to initially implement your protocol.
Frequently Asked Questions
Why is this process of Becoming a New Patient so different from my regular doctor?
Functional Medicine by nature takes more time and necessitates more data than traditional conventional medicine because we attempt to treat the cause of the symptoms you're experiencing not just the symptoms themselves. Here's a short video explaining Functional Medicine.
Are all 4 steps required to become a patient of Dr. Wine?
This is such an important question. And you need to understand what we’re requiring of you in time, as well as cost, before signing up for your Initial Visit. (Even more so, because your deposit is non-refundable.)
All 4 steps are required. This is our process to uncover and treat the root cause of your health concerns. There's no modifying it. Once you start you must stay the course to get the results you are looking to achieve. There' are no shortcuts. Although we've had people who decided not to do labs, or not to come back for their Treatment Plan Appointment, those people went away unsatisfied and frustrated, well because they didn’t finish all 4 steps. Again, we are not a traditional medical office and our process is wholly unique and different. Please take inventory of yourself and if you are willing to think and act differently to address the root cause of your health.
What are the costs associated with the New Patient Process?
It will take you 6-8 weeks to finish all the steps of the New Patient Process. During this time, you can expect to pay out-of-pocket between $1,000 to $1,500. Let's break these costs down:
Initial Visit is $449.00 - This is broken down into a $200 non-refundable deposit that secures your appointment and begins the process of gathering your medical data. This deposit is applied toward your Initial Visit, of which the balance of $249 would be due on the day of your visit. Again, we do not refund deposits because they take away from other patients - and we cannot afford to cheapen our service.
Labs vary depending upon your insurance. If you have medical insurance, we can utilize that insurance toward the costs of the labs. It helps but you still need to plan on paying out-of-pocket for your labs. In general, we advise patients to expect between $25 and $500 for out-of-pocket costs based upon previous patient experience. If you have labs drawn here at the clinic, there is an additional $25 lab draw fee paid to the clinic.
Treatment Plan Appointment is $510.00.
Meeting the Health Coach either face-to-face, by phone appointment, is included as part of the Treatment Plan Appointment. However, any follow up visits with the Health Coach are additional costs beyond the Treatment Plan visit. Click here for more information.
Is there any help you can offer to lower my costs?
Although you pay upfront for our services at WHHC, we can provide you with a "SuperBill" that you can turn into your insurance for possible reimbursement. The qualification and amount of reimbursement are wholly dependent upon your insurance policy and their coverage of out-of-network providers.
There is financing available to you through both CareCredit and Advance Care. These are third-party credit services designed for medical centers. Through them, you can stretch out your payments 6, 14, 24, 36 and 48 months making your costs here at the clinic very manageable through low monthly installments. Click here for more information.
I know that other holistic and functional doctors have a long waiting list. How long before I can see Dr. Wine for the Initial Visit?
We understand it's difficult to schedule with a holistic physician. That's why Dr. Wine's schedule has 8-10 slots set aside each week to see new patients. Therefore, you can expect to see Dr. Wine for your Initial Visit within 1 to 3 weeks.
I understand the costs, how do I begin my New Patient Process?
To become a patient at Wine Holistic Health Center, you must call 810-355-4201 to schedule your Initial Visit. This will be a 45-minute face-to-face with Dr. Wine at the cost of $449. We will collect a non-refundable $200 deposit at the time of scheduling, with a balance of $249 due at the visit. Again, the deposit is non-refundable under any circumstance.
What happens after I schedule the Initial Visit?
After we've scheduled your Initial Visit and processed your deposit, you'll receive an email invitation to the patient portal (Power2Patient). This is a cloud-based online system that serves as the center of your communication with the clinic. After you've set up your patient profile, you will need to answer extensive questions about your health history. Your answers will be the basis for your discussions with Dr. Wine during the Initial Visit, allowing her a good understanding of various aspects of your physical and emotional health. The process of filling out the patient portal takes between 30-45 minutes. You will need the patient portal completed 48 hours before your Initial Visit. If the portal is not completed 48 hours before your visit, then your Initial Visit will need to be rescheduled.
How do I fill out the patient portal?
When you sign up to become a patient, you will receive an email from “Wine Holistic Health Center <email@example.com>”. Follow these steps:
Click on the link embedded in the email “To Get Started, Click Here” which will take you to the Power2Patient login.
You’ll be prompted for your date of birth.
Continue registering by entering in your user name and email.
You will then be prompted to set up reset your password and set up your security questions.
After your account is set up you will be allowed to log in. Use the username provided when you scheduled your Initial Visit over the phone.
Once in the portal, please view the welcome video touring the New Patient Portal.
Please take the time to fill out the Questionnaire. There is a green-colored progress bar on top showing indicating what needs to be completed. This process will take you between 30-45 minutes. This section needs to be 100% completed before your Initial Visit with Dr. Wine or you will need to be rescheduled.
There are also two Forms to Sign that will need to be completed before your Initial Visit. These are the New Patient Policy and Financial Policy documents. Both documents need to be completed before your Initial Visit with Dr. Wine or you will need to be rescheduled.
If you have any questions about the portal, or cannot log in, please contact the clinic at 810-355-4201.
Will Dr. Wine review previous medical records during my Initial Visit?
If you wish, you may fax, mail or drop-off medical records from the past 2 years at least 5 business days before your Initial Visit. This allows Dr. Wine time to review your history before your 45 minute face-to-face Initial Visit. If you are being seen for possible female hormone therapy please send us a copy your most recent pap/pelvic results and mammogram as well. It is your responsibility to contact the office to confirm we have received any sent records before your appointment. If records are received less than 5 business days before your Initial Visit, we cannot guarantee Dr. Wine will have time to review those records. Instead, those records will be reviewed in detail during your Initial Visit which will be limited to only 45 minutes regardless of the time spent reviewing your records. Therefore, take the responsibility to send us those records in advance.
I'm looking for a Primary Care Provider (PCP). Can Dr. Wine function as my holistic PCP?
No. We do not offer this service to patients. You will need to establish, or continue care with a PCP outside of Wine Holistic Health Center.
When should I arrive for my Initial Visit?
Please arrive 10-15 minutes early to make ensure all necessary paperwork is completed before your appointment to maximize your appointment time with the physician.